Returns & Refund Policy for EndurrBD

Effective Date:

At EndurrBD, we strive to provide quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. This Returns & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

  • The item must be unused, undamaged, and in its original packaging.

  • The item must be returned within [Insert Number] days from the date of delivery.

  • Proof of purchase or order confirmation is required to initiate a return.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Perishable goods such as food and flowers.

  • Personalized or custom-made items.

  • Intimate or sanitary goods.

  • Sale or clearance items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at [Insert Contact Email] with your order number and reason for return.

  2. Our team will review your request and provide instructions for returning the item.

  3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method used during the purchase.

  • Refund processing times may vary based on your bank or payment provider.

  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email].

6. Shipping Costs

  • Customers are responsible for covering the shipping costs for returning items unless the return is due to our error or a defective product.

  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

7. Contact Us

For any questions or concerns regarding our Returns & Refund Policy, please reach out to us:

Thank you for shopping with EndurrBD. We appreciate your trust and are committed to resolving any issues promptly.